You Know What's Annoying?

Here's one of the most annoying things: when you call a company (such as Blue Cross) and their message says, "Please listen to all the menu options as our menu has changed..." Well, sheesh! do they think we ever remember any menu options for any company we ever call? And just how often do they change those damn menu options anyway? And then you listen to the menu options and you press a button and then you get another bunch of menu options and you have to press another button and then you get a recording that says, "Due to high call volume your wait may be longer than your lifetime. Please call back.