Of course you have. So you'll appreciate Molly Campbell's take on their customer service. God, she's funny!
CAN I HELP YOU, PLEASE?
by Molly Campbell
My television service is abominable lately. Recordings freeze. I love things “on demand,” but apparently my demands are unreasonable, because the last two movies I have rented won’t play. “America’s Got Talent” went black right at the most crucial moment, and I wasn’t able to see if that guy survived the fifty foot fall into the baby pool. My computer is no longer wireless. The phones are a bit wonky. We have limped along with all of this, but when we lost the signal right in the middle of “The Marriage Ref” the other night, the camel’s back was broken.
I dialed the number for customer service. The sales rep, Bill, answered, and was full of enthusiasm and sincerity. “Oh, Mrs. Campbell, that is terrible. I just love that show myself! Those couples are hilarious! Wait just one minute so I can verify your account. What is your favorite restaurant?” I informed Bill that where I chose to eat was none of his business. “Oh, no, Mrs. Campbell. That is the secret question. Your answer let’s us know if you are who you say you are.” Of course, it was my husband who established all the secret questions and answers. I have no idea what his favorite restaurant is. I tried Taco Bell. No go.
Read the rest of this hysterical article.